Disruption, Vacancy and Protection Information
Help Your Tenants Save with Natural Gas
If you’re a rental property owner, offering natural gas to your tenants has its benefits. Find out important information on our Landlord Agreement and how to discontinue natural gas service to your property.
Vacant Rental Properties
We will automatically bill property owners for any gaps in billing when a property is vacated. Property owners can save on the account activation fee by taking advantage of our Landlord Agreement. The Landlord Agreement establishes who the property owner is for each rental property. By completing this agreement, we will waive the account activation fee when activating an account for a property owner.
Log in to Customer Advantage, click “Online Forms”, and complete the “Landlord Agreement”. Alternatively, you can contact our Customer Care Centre at 1-866-222-2067.
Service Disconnection
During the winter season, if you wish to discontinue natural gas service to your property, we require your written authorization.
Please note while gas services are temporarily disconnected and/or meter is removed, the minimum daily charge applies while the gas is turned off or until service is permanently disconnected at your service site. This is because we must continue to operate and maintain our system whether you are using gas or not. A temporary disconnection becomes a permanent disconnection after twelve (12) months. At that point, we will stop applying the minimum daily charge.
Log in to Customer Advantage, click “Online Forms”, and complete the “Service Disconnection Agreement”. Alternatively, you can contact our Customer Care Centre at 1-866-222-2067.
