Report a Gas Emergency

• Evacuate the building.
• Open doors and windows if you can do so safely prior to exiting.
• Don’t use electrical switches, telephones, appliances, garage door opener, etc.
• Don’t use lighters or matches and do not smoke.
• Call 1-866-222-2068 from a safe location.

• Keep clear of the area.
• Don’t start any motors or motor vehicles near the area of the gas odour.
• Don’t use lighters or matches and do not smoke.
• Call 1-866-222-2068 from a safe location.

• Evacuate the area in an upwind direction from the leak and stay as far away from the leak as possible.
• Call 1-866-222-2068 or 911.
• Keep people away from the area.
• Put out any cigarettes or open flames.
• Shut off any equipment, if it is safe to do so.
• Remove anything from the area that could spark— cell phones, flashlights, keyless entry remotes, etc.
• Follow all posted road closure signs and stay clear of the area to allow emergency responders to get the situation under control.

• Immediately call 1-866-222-2068 to report the damage. A leak might not be evident, but may have occurred elsewhere due to stress on the pipeline.
• Do not backfill the excavation.
• Do not attempt to repair the pipeline or coating.

Only re-enter an area with a suspected natural gas leak when advised it is safe to do so by an Apex Utilities representative or Fire Department staff. If you are unsure, call 1-866-222-2067.